Frequently Asked Questions

1. What is Filesplash.com?
2. How can I use Filesplash.com?
3. Filesplash.com claims to be a free service. How is this possible? What's the trick?
4. I have found an Filesplash.com file download link on the web. How can I download the file from your service?
5. Do I need to register at Filesplash.com?
6. I can't log into my account. The system does not recognize my login and/or password. What should I do?
7. How can I change an e-mail address for my account on Filesplash.com?
8. How can I delete my Filesplash.com account?

1. Is it possible to browse Filesplash.com’s file catalog and search for specific files?
2. What does the download speed on Filesplash.com depend on?
3. The requested file is not found. What does that mean?
4. I have downloaded a file but I can’t find it on my computer. What should I do?
5. I can't open a file downloaded from Filesplash.com. What should I do?
6. The file I need can’t be downloaded completely. What should I do?
7. Can I use any file manager to work with filesplash.com?

1. What files can I upload to Filesplash.com?
2. What is the maximum file size I can upload to Filesplash.com?
3. For how long are my files stored on Filesplash.com?
4. How can I upload files to Filesplash.com? Are there different methods available?
5. Are my files available to the public on Filesplash.com?
6. Is it possible to delete my files? Who is able to do that?
7. I have uploaded files to Filesplash.com however I can't find/delete them. What should I do?

General questions

What is Filesplash.com?

Filesplash.com is free online service provider for secure file storage, transfer and sharing.

How can I use Filesplash.com?

Filesplash.com can be used for different purposes:

• As a secure remote storage capacity for important data backups. One that is available online from any country in the world
• As a tool to send files to one or several recipients that requires much less traffic resources and provides more reliability and security than regular e-mail attachments
• As a way to quickly and safely share files with your friends and colleagues

Filesplash.com claims to be a free service. How is this possible? What's the trick?

Yes, Filesplash.com provides fully functional file hosting service to users all over the world for free. One can upload multiple files up to 300 mb each to our service and download the files required absolutely free of charge.
As with many other file hosting companies, we earn from advertising on our website.

I have found an Filesplash.com file downloadlink on the web. How can I download the file from your service?

To download the file simply open the link in your browser. Click generate download, click download or right click, save targate as, thats it.

Do I need to register at Filesplash.com?

We advise you to register at Filesplash.com because even a free account grants you the following advantages:

• Total control over all your files as well as access to file download statistics. With a free account you will never lose your files and download links for them
• Ability to upload files up to 300 mb each to your account (instead of 100 Mb for unregistered users)
• Lifetime of the files is 1 month following the latest download

Please note that we guarantee safety and confidentiality for all your account data.

I can't log into my account. The system does not recognize my login and/or password. What should I do?

First of all, please make sure you've typed in the correct username and password.
If you can access the e-mail account you used during the registration then you can easily recover the password within the section Lost password.
If this does not help please contact filesplash team to receive assistance.

How can I change an e-mail address for my account on Filesplash.com?

To change your login username you need to contact filesplash team.

How can I delete my Filesplash.com account?

To delete your account you also need to contact filesplash team. We will remove your account and all files immediately.

Downloading files

Is it possible to browse Filesplash.com’s file catalog and search for specific files?

Yes it is possible to search for files wich users have set to public Filesplsh Catalog Search

What does the download speed on Filesplash.com depend on?

There is no limit all users can download with speed as much is possible.

The requested file is not found. What does that mean?

If you see 'The requested file is not found” message when trying to download a file, it means that the file has either been removed by its owner or by our support service due to a complaint from the trademark owner. Or it may be that the file-hosting period has expired since there were no attempts to download the file for1 month. Whatever the case, the file is no longer available unfortunately.

I have downloaded a file but I can’t find it on my computer. What should I do?

Usually all the files you download from the internet are stored in a 'Download' folder on your computer. The folder choice depends on the browser you use and your computer settings. Please check where your browser saves all downloaded files by default. If you use Internet Explorer, most likely the file is located in the “My documents'/'Downloads” folder on your computer. If you use FireFox, then you can open the downloads panel (Ctrl+J), there you’ll find all the latest downloads and paths to the files. As an alternative you can review the Help section for your browser to find the answer: Internet Explorer, FireFox, Safari.

I can't open a file downloaded from Filesplash.com. What should I do?

Most likely the file format is not supported by any program installed on your local computer. This is the reason why the file is not recognized automatically. We recommend that you search Google (type in the file format in search field) or use a list of file formats to locate an appropriate program. If there are any problems with the file usage, then our support team would hardly resolve them for you. In a case such as this, it would be wiser to contact the person who provided you with the link (or the resource owner) for the instructions.

The file I need can’t be downloaded completely. What should I do?

There could be a connection fail during the file download process. So please try to download the file again. However, if the file size remains the same, then the file itself may be corrupted. In this case, we advise you to contact the person who provided you with the link and ask him to re-upload the whole file to the service once again.

Can I use any file manager to work with Filesplash.com?

Yes, you can use any programm to manage your files.

Uploading files

What files can I upload to Filesplash.com?

You're able to upload any files that do not break the law and copyright. These could be your personal files or the ones you use at work. There is no limitation on file format. It is possible to upload split files as well as archives consisting of multiple volumes.

What is the maximum file size I can upload to Filesplash.com?

The maximum file size depends on your account status:

• Free account owners can upload files up to 700 Mb each
• Unregistered users can upload files up to 700 Mb each.

For how long are my files stored on Filesplash.com?

Hosting period of your files depends on their popularity as well as your account type:

• Files in a free account are stored for 1 month following the latest download
• Files of unregistered customers are stored for 1 month following the latest download.

How can I upload files to Filesplash.com? Are there different methods available?

Yes, at the moment we offer the following file upload methods:

• Simple upload from your local computer. Upload form can be found on our filesplash home , upload process starts immediately
• Remote upload from other sites via direct URL link. Such uploads are put in a queue and usually start in several seconds. In remote you're also able to track upload status for each URL
• Remote upload from Rapidshare.com service. Rapidshare premium account is required. Such uploads are also put in a queue and start accordingly.

Please note that remote uploads from other sites and Rapidshare.com are available for registered customers only.

Are my files available to the public on Filesplash.com?

Only when you set your files to public.

Is it possible to delete my files? Who is able to do that?

If you do not distribute your files and store them only for private purposes, then only you can remove them. Once a file is uploaded to your account, you're able to see links to download the file and delete it. Only registered users can manage their files in the section My Files. This is why we strongly advise you to register before uploading any files, for free registration grants you more advantages.
If you distribute the files please remember that you have to follow the law rules including copyright. We immediately block and remove the files that we receive complaints for from trademark holders or law-enforcement agencies.

I have uploaded files to Filesplash.com however I can't find/delete them. What should I do?

If you have registered for a free account on Filesplash.com please log into it. You can find and manage all of your files in the My Files section.